Customer Service Representative
3 days ago
At Northwest Bank, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction with our products and services.
Key Responsibilities:- Process customer transactions accurately and efficiently, providing prompt and courteous service.
- Develop and maintain strong relationships with customers, providing them with product knowledge and services that meet their needs.
- Exhibit proficiency in completing customer banking transactions, following established processes and procedures.
- Provide backup support for other positions and perform other duties as assigned.
- Enhance career growth through work experience and continuing education.
- Maintain compliance with federal, state, and local laws and regulations.
- Participate in examinations, audits, and third-party reviews.
- Comply with the Information Security Program and maintain a high level of risk and security awareness.
- Establish a positive image for the Bank by being active and visible in the community.
- Attend meetings as assigned.
- High school diploma or general education degree (GED) preferred.
- One year of previous experience preferred.
- Previous cash handling and customer service experience preferred.
- Above-average verbal and written communication skills.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.
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