Dedicated Customer Service Professional

3 days ago


Rochester, New York, United States Wegmans Food Markets Full time
Customer Experience Specialist

We are seeking a highly motivated and enthusiastic Customer Service Specialist to join our team at Wegmans Food Markets.

About the Role:

This is an exciting opportunity to work in a fast-paced, dynamic environment where you will have the chance to make a real difference in the lives of our customers. As a Customer Service Specialist, you will be responsible for providing exceptional service to our customers, responding to their needs and resolving any issues that may arise.

Key Responsibilities:

  • Provide top-notch customer service to ensure customer satisfaction and loyalty
  • Respond to customer inquiries and resolve any issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve sales goals and provide a positive shopping experience
  • Maintain a clean and organized store environment, adhering to company standards and guidelines

Requirements:

  • Be enthusiastic about delivering exceptional customer experiences
  • Have excellent communication and interpersonal skills
  • Be able to work effectively in a team environment
  • Meet the physical demands of the role, including standing for long periods and lifting up to 50 pounds

Benefits:

  1. Paid time off (PTO) to help you balance your personal and work life
  2. Higher premium pay rates for working overtime, on Sundays, or on recognized holidays
  3. Health care benefits that provide a high level of coverage at a low cost to you
  4. Retirement plan with both a profit-sharing and 401(k) match
  5. A generous scholarship program to help employees meet their educational goals
  6. LiveWell Employee & Family program to support your emotional, work-life and financial wellness
  7. Exclusive discounts on electronics, entertainment, gym memberships, travel and more

What We Offer:

At Wegmans, we believe in putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans. Whether through premium pay for working overtime, on Sundays or on recognized holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone.

Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. This way, you can prioritize what is most important to you and create a healthy work-life balance.

Join Our Team:

We are proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our goal is to create a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do. If you're passionate about delivering exceptional customer experiences and want to join a team that values its employees, we encourage you to apply for this exciting opportunity.



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