Incident Manager, Regulatory Response
1 week ago
TikTok is seeking a highly skilled Incident Manager, Regulatory Response to join our Trust & Safety team. As a key member of our global team, you will be responsible for investigating, managing, and resolving reported incidents and escalations across various TikTok channels.
Responsibilities- Investigate and manage reported incidents and escalations, including the review of graphic, controversial, and potentially offensive content.
- Craft comprehensive incident reports and effectively communicate analysis results and escalations to key stakeholders.
- Analyze incident trends, systems, and data to enhance overall escalation processes, offering recommendations for process, policy, and product improvements.
- Demonstrate composure and grace under high-pressure situations.
- Collaborate with global cross-functional teams to develop effective solutions.
- Working proficiency in Swahili is crucial for managing T&S regulatory escalations received in this language.
- A Bachelor's degree and relevant working experience in the field.
- Exceptional accuracy and acute attention to detail.
- Strong multitasking ability to manage competing priorities seamlessly across teams.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
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Incident Manager, Regulatory Response
1 week ago
Austin, Texas, United States Tik Tok Full timeAbout the RoleWe are seeking a highly skilled Incident Manager, Regulatory Response to join our Trust & Safety team at TikTok. As a key member of our global team, you will be responsible for investigating, managing, and resolving reported incidents and escalations across various TikTok channels.ResponsibilitiesInvestigate and manage reported incidents and...
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Incident Response Specialist
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