Patient Experience Specialist
2 days ago
We are seeking a Patient Experience Specialist to join our team at Serenity Healthcare. As a Patient Experience Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.
Key Responsibilities:
- Be the expert on TMS and Ketamine, with training and studies provided
- Ownership for all patients on your provider's schedule
- One on one meetings with patients to connect treatment solutions to their individual needs
- Support healing through education, connection, and focus on TMS and Ketamine
Benefits:
- Accelerated healthcare career growth – rapid advancement opportunities
- Insurance benefits (Medical, Dental, Vision) and 401K
- 20 days off annually (10 PTO days and 10 Holidays)
- Employee access to Serenity's treatment options
Qualifications:
- High School Diploma or GED
- 2-3+ years of experience in a full-time customer service role
- Excellent verbal and written communication, and basic math skills
- Well-versed in de-escalation skills and ability to connect with individuals
We are a leader in the field of healthcare technology, using advanced medical devices to give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
In accordance with Colorado's Equal Pay for Equal Work Act, this position pays $22/hour.
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