Patient Experience Specialist

2 days ago


Le Crotoy, Hauts-de-France, United States Serenity Healthcare Full time
Job Overview

We are seeking a Patient Experience Specialist to join our team at Serenity Healthcare. As a Patient Experience Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.

Key Responsibilities:

  • Be the expert on TMS and Ketamine, with training and studies provided
  • Ownership for all patients on your provider's schedule
  • One on one meetings with patients to connect treatment solutions to their individual needs
  • Support healing through education, connection, and focus on TMS and Ketamine

Benefits:

  • Accelerated healthcare career growth – rapid advancement opportunities
  • Insurance benefits (Medical, Dental, Vision) and 401K
  • 20 days off annually (10 PTO days and 10 Holidays)
  • Employee access to Serenity's treatment options

Qualifications:

  • High School Diploma or GED
  • 2-3+ years of experience in a full-time customer service role
  • Excellent verbal and written communication, and basic math skills
  • Well-versed in de-escalation skills and ability to connect with individuals

We are a leader in the field of healthcare technology, using advanced medical devices to give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

In accordance with Colorado's Equal Pay for Equal Work Act, this position pays $22/hour.



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