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System Operations Specialist

2 months ago

Little Rock, Arkansas, United States ATC Full time

Position Title: System Operations Specialist

Location: North Little Rock, AR

Duration: 09 Months (Extendable)

Interview Process: Webcam or In-Person

Work Environment: On-Site Position

This role is integral to the operations of a statewide communications network that supports first responders across the region. The network is crucial for maintaining effective communication among various public safety agencies.

Key Responsibilities:

  • Inputting radio data into the network to ensure operational readiness.
  • Keeping precise records of user data and system interactions.
  • Executing tasks in accordance with established protocols and procedures.
  • Addressing user inquiries and resolving issues as they arise.
  • Handling incoming calls and email requests related to system functionalities.
  • Safeguarding sensitive information to maintain client trust and operational integrity.
  • Monitoring system alerts and collaborating with technical maintenance teams as necessary.
  • Participating actively in team initiatives and projects.

Essential Skills:

  • Exceptional customer service abilities.
  • Strong verbal and written communication skills, with the capability to convey technical details to non-technical personnel.
  • Meticulous attention to detail and effective task prioritization.
  • In-depth knowledge of computer systems, hardware, software, and networking.
  • Proficient problem-solving and troubleshooting capabilities.
  • Excellent organizational skills and time management proficiency.
  • Ability to work autonomously as well as collaboratively within a team.

Qualifications:

  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent experience.
  • Demonstrated experience in system support or a comparable technical support role.
  • Understanding of IT security standards and practices.
  • Strong analytical and problem-solving skills.
  • Must be able to pass a background check.
  • Physical capability to lift up to 50 lbs.