Insurance Benefits Coordinator

2 weeks ago


Denver, Colorado, United States PIIAC Full time
Account Administrator Job Description

The Account Administrator plays a vital role in supporting the Benefits team in servicing employee benefits accounts. This position requires a detail-oriented and organized individual who can provide excellent customer service and build professional relationships with customer contacts.

Key Responsibilities:
  • Provide customer service to internal and external clients, answering questions and providing eligibility information.
  • Resolve small to moderate client issues under the direction of the Account Manager, including eligibility questions, claims, and billing issues.
  • Request ID cards and process address changes with carriers on behalf of employer groups as requested.
  • Assist with Applications and Terminations as assigned, processing employee enrollments, changes, and terminations within 3 days of receipt.
  • Maintain timely updates to the Brokerage Builder system for all policy changes or updates within three business days of renewal or new business decision.
  • Generate rate confirmation and termination letters for clients under the supervision of the Account Manager.
Requirements:
  • Able to read and write in English.
  • High School diploma or equivalent.
  • Must currently possess (or be able to obtain within 90 days of hire) a Colorado Life, Accident and Health License.
  • Must possess proficient computer skills, including working knowledge of Microsoft Office products, especially Word and Excel.
  • Excellent written and verbal communication skills.
  • Strong customer service and team skills, with the ability to interact effectively with clients, co-workers, and management.
  • Strong attention to detail and solid organizational skills.
  • Solid prioritization skills, sense of urgency, and ability to work efficiently under time constraints.

This is a full-time position, Monday through Friday, 8:00 am to 4:30 pm, with one hour for lunch. The pay range is $21.25 per hour, based on experience and licensing.



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