Customer Service Director
7 days ago
Brian Wozniak - State Farm Agent is seeking a seasoned Office Manager to lead our agency's operations and ensure exceptional customer experiences. As a key member of our team, you will play a crucial role in implementing office policies, maintaining a well-organized workspace, and providing top-notch support to our customers.
Estimated Salary: $65,000 - $85,000 annually, commensurate with experience.
Key Responsibilities
Your primary duties will include:
- Establishing and maintaining strong customer relationships through regular follow-ups and communication
- Providing prompt, accurate, and friendly customer service, addressing inquiries, and resolving issues efficiently
- Utilizing a customer-centric approach to educate customers about insurance products and services
- Maintaining a clean, organized, and welcoming workspace that reflects positively on our agency
Requirements
To excel in this position, you should possess:
- Superior communication and interpersonal skills
- A proven track record in customer service, preferably in the insurance sector
- Exceptional organizational skills, with the ability to multitask and prioritize tasks effectively
- A passion for delivering outstanding customer experiences
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