Customer Service Representative Lead
4 weeks ago
Transform Banking with Excellence
We're seeking a dedicated professional to join our team at Fifth Third Bank. As a Lead CSR/Teller, you'll play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
- Provide top-notch customer service, ensuring seamless interactions and resolving issues efficiently.
- Collaborate with Financial Center Managers to maintain accurate cash counts and report FCA requests.
- Partner with colleagues to maintain office efficiency, balancing records, and identifying areas for improvement.
- Develop and maintain in-depth knowledge of retail policies and procedures, exercising sound judgment in decision-making.
- Assist in training new Customer Service Representatives and contribute to a positive, inclusive work environment.
Requirements:
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Flexibility in scheduling and a commitment to maintaining a positive, customer-focused attitude.
About Fifth Third Bank:
Fifth Third Bank is a proud advocate for diversity, equity, and inclusion, promoting equal employment opportunities for all. We're committed to fostering a culture of respect, empathy, and understanding, where every team member feels valued and empowered to succeed.
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