Customer Service Representative Lead

4 weeks ago


Cheyenne, Wyoming, United States Fifth Third Full time

Transform Banking with Excellence

We're seeking a dedicated professional to join our team at Fifth Third Bank. As a Lead CSR/Teller, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Provide top-notch customer service, ensuring seamless interactions and resolving issues efficiently.
  • Collaborate with Financial Center Managers to maintain accurate cash counts and report FCA requests.
  • Partner with colleagues to maintain office efficiency, balancing records, and identifying areas for improvement.
  • Develop and maintain in-depth knowledge of retail policies and procedures, exercising sound judgment in decision-making.
  • Assist in training new Customer Service Representatives and contribute to a positive, inclusive work environment.

Requirements:

  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility in scheduling and a commitment to maintaining a positive, customer-focused attitude.

About Fifth Third Bank:

Fifth Third Bank is a proud advocate for diversity, equity, and inclusion, promoting equal employment opportunities for all. We're committed to fostering a culture of respect, empathy, and understanding, where every team member feels valued and empowered to succeed.



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