Customer Service Representative

4 weeks ago


Cheyenne, Wyoming, United States Natural Grocers Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Good4U Crew, you will be responsible for providing exceptional customer service, handling cash transactions, and supporting various departments within the store.

Responsibilities:

  • Provide world-class customer service to our customers
  • Process cash transactions and handle customer payments
  • Support various departments within the store, including stocking and inventory management
  • Participate in company initiatives and promotions
  • Gain product knowledge and provide recommendations to customers

Requirements:

  • Strong communication and interpersonal skills
  • Previous retail experience preferred
  • Cash handling and customer service skills
  • Ability to work in a fast-paced environment
  • Attention to detail and ability to multitask

Benefits:

  • Birthday bonus pay
  • Vitamin bucks (up to $2,080 earned as store credit annually)
  • Holiday pay for 5 holidays
  • Paid time off (sick days and vacation) that increases with tenure
  • Paid nutrition education
  • Good4U Crew member discount
  • Npower program (customer appreciation and rewards program)
  • Regular, scheduled pay increases
  • Advancement opportunities and career development
  • Health and wellness program
  • Employee assistance program (EAP)
  • Employee referral program

Physical Demands:

  • Must be able to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs.
  • Must be able to frequently push or pull up to 15 lbs. and occasionally push or pull lbs.
  • Must be able to occasionally use the computer for data entry and use of mouse.
  • Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
  • Must be able to frequently reach above chest.
  • Must be able to occasionally sit, squat, kneel, and climb as needed.

Environmental Demands:

  • Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
  • Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.


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