Customer Service Representative
3 weeks ago
At SpartanNash, we strive to deliver exceptional customer experiences through our People First culture. As a Guest Care Associate, you will play a vital role in providing top-notch service to our customers, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities:- Provide exceptional customer service in person or by telephone, addressing guest inquiries and resolving issues in a timely and professional manner.
- Operate cash registers and process transactions accurately, handling various payment methods and ensuring a seamless checkout experience.
- Maintain a clean and organized store environment, adhering to Company safety and sanitation procedures and standards.
- Stay up-to-date on current store programs, product locations, and promotions, effectively communicating this information to customers.
- Collaborate with colleagues to achieve a customer-oriented store environment, modeling high standards of service and contributing to a positive work culture.
- High school diploma or equivalent required; prior retail or customer service experience preferred.
- Excellent verbal communication skills, with the ability to interact politely and effectively with customers.
- Strong organizational and time management skills, with attention to detail and accuracy.
The physical demands of this role include standing and walking for extended periods, lifting up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is also required to bend, stoop, twist, and turn frequently. The work environment is typically a retail store setting with varied temperatures and occasional exposure to outside weather conditions.
SpartanNash is an Equal Opportunity Employer, committed to providing equal employment opportunities to all individuals. We celebrate diversity and believe that a diverse workforce is key to our success. We are not able to sponsor work visas for this position.
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