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Rooftop Server
1 month ago
We are seeking a highly skilled and enthusiastic Rooftop Server to join our team at LiLLiStar. As a key member of our service team, you will be responsible for delivering exceptional dining experiences to our guests.
Key Responsibilities- Prepare the dining area by setting and detailing tables, ensuring a clean and inviting atmosphere for our guests.
- Assist guests in selecting food and beverages by presenting menu offerings, making recommendations, and answering questions about our menu.
- Inform guests about our restaurant's offerings, including menu items, specials, and promotions.
- Protect our establishment and guests by adhering to all policies and procedures, including sanitation standards, safety protocols, and alcohol control measures.
- Stay up-to-date on current menu choices, menu additions, and unavailable items to ensure accurate ordering and preparation.
- Transmit orders to the bar and kitchen by recording patrons' choices and ringing in items on the POS system.
- Ensure that guests' orders are prepared and delivered in a timely manner, with the correct accompaniments.
- Respond to additional guest requests, involving a manager if necessary.
- Maintain table settings by removing courses as completed, replenishing utensils, and refilling water glasses.
- Describe, open, and pour wine tableside, ensuring a professional and polished experience for our guests.
- Correctly obtain payment by totaling charges, issuing bills, and returning change or credit card slips.
- Retrieve signed credit card or room charge slips prior to guest departure and thank them for their visit.
- Contribute to the team effort by assisting other staff members as needed.
- Perform basic cleaning tasks as directed by management.
- Fill in for absent staff members as needed.
- Assist with special events as required.
- Adhere to grooming and appearance standards consistently.
- Promptly address guest service issues and refer to management when necessary.
- Previous serving experience required.
- Excellent verbal communication skills required.
- Positive interpersonal skills required.
- Must speak English fluently and be able to write in basic English.
- Physically able to carry 35 pounds and stand, bend, and move throughout the shift.
- Works well as part of a team and on individual tasks.
- Works well and efficiently under pressure.
- Good interpersonal skills and communication with all levels of staff and management.
- Dedication to guest experience.
- Knowledge of food and beverage.
- Verbal and written communication.
- High energy.
- Attention to detail.
- Multitasking.
- Flexibility.
- Basic math.
- Customer service.
- Teamwork.
- Persistence.
- Energy level.
- Thoroughness.
- Professionalism.
- Cleanliness – personal and spatial.