Rooftop Food Delivery Specialist

4 weeks ago


Brooklyn, New York, United States LiLLiStar Full time
Job Overview

At LiLLiStar, we're seeking a skilled Rooftop Food Runner to join our team. As a Food Service Ambassador, you'll play a vital role in delivering exceptional dining experiences to our Guests. Your primary responsibility will be to ensure that food is delivered promptly and efficiently, while maintaining a high level of professionalism and knowledge.

Key Responsibilities:

  • Prepare for service by setting up bread and butter service, condiments, napkins, plate wipes, plates, glassware, and utensils.
  • Follow all instructions from the expeditor and communicate effectively with servers and kitchen staff.
  • Assist with proper table coursing by keeping track of table numbers, descriptions, and utensils.
  • Inform Guests about our restaurant offerings, including menu choices, modifications, and unavailable items.
  • Protect our establishment and Guests by adhering to sanitation standards, safety policies, and alcohol control regulations.
  • Stay updated on current menu choices and ensure each order is delivered according to the restaurant's and Guest's specifications.
  • Deliver each course promptly and in order, communicating modifications and allergens as necessary.
  • Communicate clearly with servers and managers about additional orders or needs.
  • Serve water to Guests and refill beverage glasses as needed.
  • Place and replace silverware as needed.
  • Answer Guest questions about food or how to eat.
  • Remove Guests' dirty dishes and utensils, delivering them to the kitchen for cleaning.
  • Assist the service team with making and delivering coffee drinks to Guests.
  • Contribute to the team effort by assisting other staff as time allows.
  • Perform basic cleaning tasks as needed or directed by management.
  • Fill in for absent staff as needed.
  • Assist with special events as needed.
  • Adhere to grooming and appearance standards consistently.
  • Promptly address Guest service issues and refer to management when necessary.

Requirements:

  • Previous restaurant experience is required.
  • Physically able to carry 35 pounds and stand, bend, and move throughout the shift.
  • Works well as part of a team and on individual tasks.
  • Excellent verbal communication skills.
  • Works well and efficiently under pressure.
  • Good interpersonal skills and communication with all levels of staff and management.

Runner Top Skills & Proficiencies:

  • Dedication to Guest experience.
  • Knowledge of Food.
  • Verbal Communication.
  • High Energy.
  • Attention to Detail.
  • Flexibility.
  • Teamwork.
  • Thoroughness.
  • Professionalism.
  • Cleanliness – personal and spatial.

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