Quality Assurance Specialist
10 hours ago
Midwest Vision Partners is seeking a highly skilled Quality Assurance Specialist to support our internal and offshore call centers in achieving exceptional quality and knowledge. The ideal candidate will analyze and improve contact center team members' quality and knowledge, while also facilitating new hire training and performing quality monitoring's of Inbound, Outbound, and Written Correspondence Communications.
Key Responsibilities:
- Maintain a working knowledge of current MVP products and services.
- Conduct quality assurance monitoring's of new and tenured employees for both internal employees and external vendors.
- Participate in team initiatives such as targeted call calibrations, trainings, and ad-hoc projects.
- Communicate with leadership on an on-going basis regarding any noticed trends, findings, and quality scores.
- Meet quality assurance requirements and key performance metrics.
- Deliver pre-designed course materials in both group and one-on-one sessions.
- Provide feedback to Recruiting Specialist on new hires coming into the training program.
Requirements:
- Three years' work-related experience in quality assurance, preferably in healthcare administrative, insurance, or call center environments.
- Strong analytical and critical thinking skills, with the ability to grasp key data points from quality reports and trends.
- Excellent oral, written communication, and listening skills, with the ability to effectively communicate with audiences at all levels.
- Proficiency in Excel/Google Docs and ability to work independently and be self-motivated.
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Quality Assurance Specialist
4 weeks ago
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Quality Assurance Specialist
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Energy Quality Assurance Specialist
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Chicago, Illinois, United States Community and Economic Development Assoc Full timeJob Title: Quality Assurance SpecialistCommunity and Economic Development Assoc is seeking a highly skilled Quality Assurance Specialist to support various quality assurance initiatives. The successful candidate will be responsible for creating and maintaining Standard Operations Procedures (SOP), process reviews, conducting audits, and other quality...
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Quality Assurance Specialist
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