Energy Quality Assurance Specialist

3 weeks ago


Chicago, Illinois, United States Community and Economic Development Assoc Full time

Job Title: Quality Assurance Specialist

Job Summary:

The Quality Assurance Specialist will support various quality assurance initiatives under the direction of the Quality Assurance Supervisor. This role requires creating and maintaining Standard Operations Procedures (SOP), process reviews, conducting audits, and other quality assurance projects to ensure the department meets and maintains the highest quality standards.

Key Responsibilities:

  • Perform and document quality assurance activities and make suggestions for improvements
  • Apply quality assurance standards to create and update SOPs, work instructions, or provide supplemental training resources
  • Ensure program processes comply with program policies, procedures, and quality standards through regular audits for multiple programs, call centers, processing, and intake
  • Suggest and implement supplemental training and provide resources in response to audit assessments, analysis, and observations
  • Apply quality assurance methodologies to create, document, and validate adherence to organizational or departmental requirements
  • Coordinate and execute projects as it relates to performance or process improvements
  • Maintain goals and objectives set by Quality Assurance Supervisor and Training and Quality Manager

Requirements:

  • Excellent verbal/written communication skills and effective interpersonal and organizational skills proven in a team environment
  • Strong customer service skills, including the ability to remain flexible and calm in high-pressure or continually changing situations
  • Knowledgeable about quality assurance methods and concepts
  • Ability to work in a team environment
  • Strong attention to detail
  • Strong organizational and planning skills
  • Process Improvement experience preferred
  • Proven strong problem-solving skills and root cause analysis
  • Computer literate; proficient in Microsoft Office Suite: Word, Excel, Teams, PowerPoint, SharePoint, and Outlook

Education and Experience:

  • Associate's degree, or 3 years' experience in a customer service environment
  • Preferred Education and Experience: Bachelor's Degree desirable but not required, Bilingual in English and Spanish, Non-profit organization experience a plus


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