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IT Support Specialist
2 months ago
At Titan Ventures, we are seeking a highly skilled IT Support Specialist to join our team.
Key Responsibilities:- Provide technical support to users via phone, ticket system, or in-person
- Diagnose and resolve technical issues within the scope of application support
- Ensure timely and effective resolution of IT inquiries
- Develop and maintain guides and documentation for problem solutions
- Collaborate with developers and administrators to identify and resolve IT problems
- Conduct user training sessions
- Completed IT education, preferably as an IT specialist or IT system management specialist
- Practical experience in IT support for users (remote/on-site) and handling of a ticket system