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IT Support Specialist

2 months ago


Martinez, California, United States Titan Ventures Full time
Job Title: IT Support Specialist

At Titan Ventures, we are seeking a highly skilled IT Support Specialist to join our team.

Key Responsibilities:
  • Provide technical support to users via phone, ticket system, or in-person
  • Diagnose and resolve technical issues within the scope of application support
  • Ensure timely and effective resolution of IT inquiries
  • Develop and maintain guides and documentation for problem solutions
  • Collaborate with developers and administrators to identify and resolve IT problems
  • Conduct user training sessions
Requirements:
  • Completed IT education, preferably as an IT specialist or IT system management specialist
  • Practical experience in IT support for users (remote/on-site) and handling of a ticket system