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Customer Service Front End Leader

2 months ago

Tulsa, Oklahoma, United States Burlington Stores Full time

Position Overview

Burlington Stores is thrilled to introduce a new opportunity for growth within our retail team. We are committed to fostering an inclusive environment that values diversity and encourages career advancement.

As a Customer Service Front End Leader, you will be an essential member of our store management team, working closely with various departments including Merchandising, Customer Service, Operations, and Human Resources. This leadership role serves as a stepping stone towards higher management positions within our expanding organization. If you are a proactive leader who excels in overseeing store operations and building strong teams, this role may be a perfect fit for you.

Core Values at Burlington:

  • Achieve Results
  • Foster Trust & Respect
  • Cultivate Teams & Partnerships

Benefits of Joining Burlington:

  • Opportunities for Advancement
  • Competitive Compensation
  • Flexible Scheduling
  • Associate Discounts ranging from 15-30%
  • Comprehensive Medical, Dental, and Vision Plans
  • Employee Assistance Programs
  • Life and Disability Insurance
  • Paid Time Off
  • Paid Holidays
  • 401(k) Retirement Plan

Key Responsibilities:

  • Oversee all store operations and associates as the Manager on Duty
  • Enhance sales performance through effective training and coaching of team members
  • Ensure a safe environment for both customers and staff by adhering to company policies
  • Promote a diverse and collaborative culture within the team
  • Address operational issues and concerns, making informed decisions to maintain high customer service standards
  • Implement strategies to protect company assets and minimize loss
  • Participate in the recruitment, interviewing, and onboarding processes for new team members
  • Engage in regular planning meetings to manage workload effectively
  • Drive community engagement through company initiatives and partnerships
  • Manage meal and break schedules, ensuring adherence to operational timelines

Qualifications:

  • At least 1 year of supervisory experience in a retail environment
  • Strong interpersonal skills with a positive outlook
  • Availability to work full-time, including evenings, weekends, and holidays
  • Capability to lift merchandise weighing 40 lbs. or more
  • Ability to stand and walk for extended periods

Burlington is dedicated to expanding its retail locations, providing more opportunities for customers to shop for their favorite brands at exceptional prices. With this growth comes the chance for our employees to develop their skills and advance their careers.

Join our team and experience a fulfilling work environment.

We offer competitive salaries, flexible work hours, and employee discounts. Burlington provides comprehensive medical, dental, and vision coverage, along with life and disability insurance. Full-time employees may also enjoy paid time off, paid holidays, sick leave, and a 401(k) plan. As a rapidly growing brand, we prioritize the training and development of our team members.

At Burlington, our store teams work diligently while enjoying a collaborative atmosphere. Our associates play a crucial role in enhancing the experiences of our customers, colleagues, and communities.