Help Desk Technician

3 weeks ago


Centennial, Colorado, United States National Guard Employment Network Full time
Job Description:

We are seeking a Help Desk Technician to join our Client Services team at National Guard Employment Network. As a Help Desk Technician, you will be the primary point of contact for internal employees who require IT support. You will provide technical assistance, troubleshoot issues, and collaborate with the IT team to resolve complex technical problems.

Responsibilities:
1. Provide technical support to internal employees via phone, email, and in-person meetings.
2. Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
3. Collaborate with the IT team to develop and implement policies and procedures for IT support services.
4. Conduct research on new/emerging technologies to improve IT support services.

Requirements:
The successful candidate should possess an Associate's Degree or equivalent combination of coursework and experience. A minimum of 0-2 years of relevant work experience is preferred, but not required. The candidate should possess skills in Apple iOS, Information Technology (IT) Support, Troubleshooting, Microsoft Windows, Apple Mac OS, and Windows Troubleshooting.

Salary:$70,000 - $90,000 per year.
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