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Patient Care Specialist at Justice Cannabis Co

2 months ago

Scranton, Pennsylvania, United States Justice Cannabis Co Full time

Overview
The Patient Care Specialist is dedicated to providing an outstanding customer experience.

This position ensures that all sales comply with state regulations while addressing customer needs throughout the sales journey.

Additionally, this role is responsible for accurately recording transactions in point-of-sale (POS) and inventory management systems. Most importantly, this position reflects the company's culture and brand identity.

Key Responsibilities

Sales Duties

  • Delivers a consistently exceptional customer experience
  • Guides customers in product selection based on established treatment plans and product availability
  • Meets daily and weekly sales targets by responding to customer requests and identifying opportunities to introduce new and alternative products


  • Continuously enhances communication and service skills to boost sales and generate positive feedback
  • Informs customers about product features and usage
  • Ensures accurate customer entries in the patient tracking system
  • Conducts sales transactions in accordance with all regulations governing cannabis sales


  • Completes precise sales documentation
  • Ensures transactions are recorded in point-of-sale and inventory systems in compliance with state laws


  • Assists in maintaining a safe, clean, and organized dispensary environment
  • Adheres to all Justice Cannabis Co. policies, procedures, and practices related to sales and service


  • Follows all safety and security protocols for dispensary personnel
  • Performs administrative tasks (customer profile completion, sales tracking, etc.) as needed
  • Establishes lasting relationships with dispensary customers
  • Completes customer profiles to support future sales and service opportunities
  • Maintains knowledge of new and existing products through vendor training, documentation, and cross-training with management, pharmacists, and senior sales consultants

Cultural Responsibilities

  • Actively exemplifies Justice Cannabis Co.'s values and code of conduct
  • Builds strong and effective internal, external, and cross-functional relationships
  • Commits to fostering a collaborative, enjoyable, and productive work environment
  • Participates in team-building and cultural development initiatives
  • Models honesty, integrity, and direct communication in daily tasks and interactions

Qualifications

Requirements

  • Minimum of two years of experience in a retail or hospitality setting with cash handling responsibilities


  • Demonstrated enthusiasm for providing an exceptional customer experience
  • Experience in a fast-paced, high-volume retail sales environment preferred
  • Must be at least 21 years of age and possess a valid driver's license or state ID
  • Must successfully pass all required background checks, certifications, and DOH affiliation requirements
  • Strong written and verbal communication skills, along with interpersonal abilities
  • Excellent organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously

Technical Skills

  • Proficient in computer usage with the ability to learn operational systems (Alpine IQ, Leaflogix, MJ Freeway, Veriscan, Microsoft Office, and Metrc, etc.)

    • Experience with Outlook email and Microsoft Office suite

Work Environment and Physical Requirements
The characteristics of the work environment and physical demands described here are representative of those encountered by an employee while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Must be capable of lifting 25 pounds to stock product boxes. The position requires frequent reaching into cabinets and displays to show and review products.

Ability to maintain a stationary sitting or standing position for up to eight hours in a day based on business needs and sales volume; and, ability to bend and retrieve products from lower shelves.

This role also involves entering information into sales and tracking systems, requiring hand dexterity and the ability to visually verify correct product information.


Justice Cannabis Co. Code of Conduct
All employees are expected to embody the company's values and uphold the standards outlined in the Justice Cannabis Co. Code of Conduct.