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Automotive Sales Consultant
2 months ago
Reporting Structure: Reports directly to the Sales Manager.
Key Responsibilities:
- Assess each customer's vehicle requirements through targeted inquiries and attentive listening.
- Showcase vehicles, including facilitating test drives.
- Introduce new clients to the Service department and relevant personnel.
- Ensure smooth vehicle delivery to customers, explaining the vehicle's features, warranty, and maintenance schedule to foster customer loyalty.
- Implement a follow-up system to encourage repeat business and enhance customer satisfaction.
- Stay updated on new products, features, and accessories, along with their advantages for customers.
- Collaborate with the Sales Manager to review monthly goals, weekly activities, and daily plans.
- Comprehend automotive terminology and technological advancements to effectively communicate with customers.
- Promptly report any vehicle lot damages or issues to the Sales Manager.
- Understand and comply with federal, state, and local regulations governing retail automotive sales.
- Complete all required training as directed by the supervisor.
- Adhere to policies and procedures outlined in the Employee Handbook.
- Perform additional duties as assigned.
Education: High school diploma or equivalent.
Experience: None required.
Special Skills: Exceptional verbal and written communication abilities. Must meet minimum sales quotas as per facility standards. Proficient in personal computer applications, including word processing and spreadsheet software. Valid driver's license and state sales license are mandatory.
Physical Requirements and Work Environment:
The work environment may occasionally be loud. The role may require lifting materials weighing up to 20 pounds. There is potential exposure to battery acid, gasoline, cleaning chemicals, or other hazardous materials typically found in an automotive dealership. Occasional exposure to exhaust fumes or airborne particles may also occur.
THE ABOVE INFORMATION IS NOT AN EXHAUSTIVE LIST OF DUTIES AND RESPONSIBILITIES FOR THIS POSITION OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM IT. IT IS INTENDED TO PROVIDE A GENERAL OVERVIEW OF THE ROLE.
