Customer Service Ambassador

4 weeks ago


Iowa City, Iowa, United States Planet Fitness Full time
{"Job Title": "Customer Service Representative", "Job Summary": "At Planet Fitness, we're passionate about creating a judgement-free zone where our members can achieve their fitness goals. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer service to our members, prospective members, and guests. Your primary responsibility will be to create a positive member experience by providing a superior level of service, ensuring that every interaction is friendly, helpful, and memorable.", "Key Responsibilities": "

* Greet members, prospective members, and guests with a smile and a warm welcome
* Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups
* Provide exceptional customer service, responding to member questions and concerns in a timely and professional manner
* Maintain the neatness and cleanliness of the club
* Collaborate with the team to ensure seamless operations and exceptional member experiences
", "Requirements": "

* Customer service background preferred
* Basic computer proficiency
* Passion for fitness and health
* Upbeat and positive attitude
* Punctuality and reliability are a must
* Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers
* Strong listening skills, with the ability to empathize and problem solve
* Diplomacy in all interactions, using appropriate behavior and language
* Must be 18 years of age or older
", "Benefits": "

* Employee discounts
* Flexible schedule
* Free uniforms
* Opportunity for advancement
* Training and development
", "Compensation": "$11.00 per hour"}

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