Insurance Client Support Specialist

1 week ago


Jacksonville, Florida, United States Ascendo Resources Full time

Ascendo Resources is seeking a dedicated Insurance Client Support Specialist to collaborate with our clients in the insurance sector. This position focuses on delivering outstanding customer service to policyholders, agents, and claimants.

In this capacity, you will manage initial claims inquiries and ensure a seamless claims experience. You will act as the primary contact, providing guidance, assistance, and accurate information throughout the claims process.

Key Responsibilities:

Claims Processing:

  • Document and manage incoming claims inquiries from policyholders, agents, and claimants.
  • Collect vital information, including policy details, incident specifics, and contact information.
  • Ensure the accuracy and completeness of all data gathered.

Customer Assistance:

  • Communicate clearly and empathetically with claimants regarding the claims process.
  • Address basic questions related to coverage, policy limits, and the claims procedure.
  • Refer more complex inquiries to the appropriate claims adjuster or specialist.

Data Management:

  • Accurately input claims data into the claims management system.
  • Maintain organized records of all interactions and claims information.
  • Comply with company policies and industry regulations in all documentation.

Issue Resolution:

  • Identify and resolve minor discrepancies during the claims intake process.
  • Follow up with claimants for additional information as needed.
  • Effectively communicate to manage customer expectations and minimize frustration.

Team Collaboration:

  • Work alongside claims adjusters, underwriters, and other departments to facilitate smooth claims processing.
  • Provide regular updates to claims handlers on new and ongoing claims.
  • Engage in team meetings and training sessions to stay informed about policy changes and best practices.

Client Education:

  • Inform customers about the claims process, timelines, and necessary documentation.
  • Guide clients on steps to take following an incident, such as emergency repairs or filing a report.

Compliance and Confidentiality:

  • Adhere to all company policies and industry regulations regarding privacy and data security.
  • Maintain the confidentiality of customer information at all times.

Performance Standards:

  • Achieve or surpass performance targets related to call handling, customer satisfaction, and data accuracy.
  • Participate in ongoing training to enhance service delivery and product knowledge.

Qualifications:

Education: High school diploma or equivalent; some college or related coursework in insurance or business is advantageous.

Experience: Previous customer service experience, preferably in an insurance or financial services setting.

Skills:

  • Strong verbal and written communication abilities.
  • Capacity to manage stressful situations with patience and professionalism.
  • Proficiency in customer service and claims management software.
  • Excellent organizational skills and attention to detail.
  • Able to work effectively in a team-oriented environment.

Benefits:

  • Competitive salary with potential for performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off, holidays, and sick leave.
  • Opportunities for career advancement and professional development.


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