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HVAC Client Support Specialist

2 months ago

Jacksonville, Florida, United States Air McCall Full time

Location: Jacksonville, FL, USA

Salary: $12-$18 per hour

Employment Type: Full Time

Benefits: 401K plan with match, health, life, dental insurance, paid time off (PTO) after one year of service, paid holidays after one year of service.

Company Overview: Air McCall, Inc. is a reputable, family-owned enterprise located in Jacksonville, FL, specializing in both residential and commercial air conditioning solutions. With over 25 years of experience, we pride ourselves on our commitment to honesty, integrity, fair pricing, and exceptional craftsmanship.

Position Summary: We are currently seeking a dedicated HVAC Client Support Specialist / Dispatcher to join our team. This role offers a competitive hourly wage of $12-$18, commensurate with experience, along with a comprehensive benefits package for full-time employees.

Daily Responsibilities:

  • Ensure that clients receive top-notch customer service and their concerns are addressed promptly.
  • Manage scheduling efficiently to optimize service delivery while maintaining high client satisfaction.
  • Handle incoming calls and coordinate the dispatch of field technicians to client locations.
  • Keep clients informed and updated regarding service appointments and technician arrivals.
  • Perform various office tasks while maintaining a busy and engaging work environment.

Qualifications:

  • Previous experience in customer service.
  • Familiarity with multi-line phone systems.
  • Basic computer proficiency.
  • Experience in HVAC dispatching is a plus, but we are willing to train the right candidate.

Work Schedule: This is a full-time position during standard office hours.

If you believe you possess the skills and dedication required for the HVAC Client Support Specialist / Dispatcher role, we encourage you to submit your application for consideration.