Cashier Operations Manager

5 days ago


Kent, Washington, United States 99 Ranch Market Full time
Cashier Supervisor Job Description

At 99 Ranch Market, we're passionate about shaping the Asian supermarket culture within the grocery industry. As a Cashier Supervisor, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

About Us:

We're the largest Asian supermarket chain in the United States, with over 60 store locations across 10 states. Our commitment is to provide the best products and services to the communities we serve, embodied by our motto 'For 100, we try harder.'

Job Responsibilities:

  • Greet customers professionally and answer their queries promptly
  • Identify product items accurately and efficiently
  • Process customer orders quickly and correctly
  • Maintain cash handling procedures and complete tasks accurately
  • Bag items properly and ensure customer satisfaction
  • Answer customer inquiries via phone or in person with appropriate etiquette
  • Handle customer returns and exchanges according to company policies
  • Properly address customer suggestions and complaints for retention purposes
  • Create new price tags, update prices in the system, and maintain accurate signage
  • Process online orders according to company procedures
  • Maintain clean, organized work areas and adhere to internal procedures
  • Perform other duties as necessary for business needs

Requirements:

  • Prior front-end customer service experience preferred
  • Familiarity with cashier registers, POS devices, online order platforms, and computers
  • Excellent communication skills and willingness to assist with customer requests
  • Availability to work weekends, holidays, or rotating schedules

Skills and Qualifications:

  • Good customer service skills
  • Effective time management skills
  • Attention to detail

Physical Demands:

  • Extended periods of standing are commonly required
  • Repetitive task of ringing up items weighing 0-5 lbs
  • Making repetitive finger and wrist movements
  • Manual dexterity for processing equipment usage
  • Able to lift 30 lbs or more with proper equipment

Compensation and Benefits:

The estimated hourly salary for this position is $16.28, based on location and job requirements. As a full-time employee at 99 Ranch Market, you can expect benefits including employee discounts, flexible scheduling, health insurance, dental insurance, vision insurance, life insurance, and 401(k) matching.



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