Bakery Operations Manager
7 days ago
We are seeking a highly motivated and experienced individual to join our team as an Assistant Bakery Manager at our Bellevue bakery location.
About the RoleThis is a full-time position that requires flexibility to work various shifts, including early mornings, evenings, weekends, and holidays. The successful candidate will be responsible for supporting the Bakery Manager in creating a warm and welcoming environment, delivering exceptional guest experiences, and driving sales and profitability.
Key Responsibilities- Prioritize the guest experience by modeling superior engagement and fostering a positive work environment.
- Recruit and select talent, ensure performance expectations are clearly communicated, and provide proper training to execute responsibilities effectively.
- Engage frequently with team members to gain insight into workload and progress, address any challenges, and course correct as needed.
- Provide continuous coaching and follow-up to develop team members and manage performance, deliver constructive feedback, conduct quarterly reviews, and address any performance issues in a timely manner.
- Identify future leaders, cross-train team members, and maintain hands-on knowledge of all bakery roles to ensure adequate bakery coverage.
- Facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
- Manage special-order fulfillment via web and email for individual guests and corporate accounts, as well as large, complex orders and deliveries.
- Create and communicate weekly sales productivity goals, cake production plans, and team schedules, adjusting bakery coverage based on changing business trends.
- Ensure NbC product, service, bakery environment, and visual merchandising standards are consistently upheld, and all bakery operations adhere to food and health safety standards and NbC policies and procedures.
- Lead proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.
- Coordinate special event participation with local businesses, schools, and other community organizers on a weekly basis.
- Source, manage, direct, organize, and work offsite events.
- B2B.
- Goes above and beyond to support and develop the team and create a superior guest experience.
- Keeps the good of the team and guest ahead of personal interests or gain.
- Leads by example and displays humility and empathy for others.
- Demonstrates an intense drive, a commitment to excellence, and a passion to succeed.
- Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operates with a sense of urgency, exercises sound judgment, and seeks feedback to improve performance.
- Projects warmth, enthusiasm, and optimism that attracts and energizes others.
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