Access Team Lead

2 weeks ago

Troy, Michigan, United States Oakland Community Health Network Full time
Job Overview

The Access Team Lead is accountable for overseeing the evaluation, referral, and admission processes within the Access division.

Key Responsibilities

Under supervision:

  • Guides team members in the Access division through leadership, facilitation, training, coordination, problem-solving, conflict resolution, and mentoring.
  • Addresses intricate challenges that arise daily during screenings or with providers while making referrals.
  • Monitors and assesses the intake and evaluation services rendered.
  • Takes charge of resolving any immediate requirements for the individuals we support or their family members.
  • Ensures that the staffing schedule and configuration align with the needs and demands of the patient population and adjusts as necessary.
  • Facilitates comprehensive orientation for new team members.
  • Supervises staff, which includes monitoring data and discussing it during supervision sessions.
  • Actively engages in the professional growth of all team members through the Performance Management process, ensuring timely completion of performance evaluations.
  • Exhibits a strong commitment to the values and possesses knowledge and skills in consumer-focused practices as well as innovations in support, service, treatment, and care practices.
  • Performs additional duties as assigned.

Qualifications and Requirements

Education:

  • Must hold a Limited License Master's or Master's Degree in a mental health discipline.

Preferred Training:

  • LLP, LP, LMSW, LPC, LMFT
  • CAADC, CADC, CCS, CPS, CPC-R, CCDP, or development plan preferred.

Experience:

  • At least seven (7) years of experience in the behavioral health sector.
  • A minimum of two (2) years of experience in the substance use disorder domain.
  • At least three (3) years of experience in community mental health.
  • One (1) year of supervisory experience in community mental health and substance use disorder program facilitation is preferred.

Competencies and Skills:

Knowledge:

  • Familiarity with public mental health service delivery systems.
  • Understanding of substance use, mental health, and the provider network for children and individuals with intellectual/developmental disabilities, including access to additional community services.
  • Knowledge of admission and discharge criteria for various treatment programs and the ability to determine appropriate levels of care.
  • Familiarity with DSM-IV TR and DSM-V criteria.
  • Understanding of the Michigan Mental Health Code.
  • Knowledge of Children's SED Waiver requirements.
  • Familiarity with LOCUS, CALOCUS, CAFAS, and ASAM PPC is preferred.
  • Understanding of substantial functional limitations.

Supervisory Skills:

  • Ability to foster collaboration and create a team environment that resolves issues and implements solutions to promote continuous improvement.
  • Capability to recruit, select, supervise, plan, direct, and evaluate the work of professional, administrative, and clerical staff.
  • Ability to provide developmental opportunities for future succession planning and skill enhancement.
  • Effective communication skills, both verbal and written.
  • Ability to conduct productive meetings.
  • Strong interpersonal, active listening, negotiation, and conflict resolution skills.
  • Ability to respond effectively to crisis situations.

Core Competencies:

  • Interacting with others in a manner that instills confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; adhering to social, ethical, and organizational norms.
  • Prioritizing customer needs and developing productive relationships, recognizing that the ultimate customer is the individual served.
  • Actively seeking new learning opportunities and applying newly acquired knowledge and skills on the job.
  • Setting high performance standards for oneself and others; taking responsibility for completing assignments or tasks; adopting organizational standards of excellence.
  • Effectively conveying information and ideas through various media to engage the audience and enhance understanding.

Additional Information:

  • Must have reliable transportation for required meetings or site visits.
  • Availability for meetings and events outside of standard office hours, including weekends.
  • Work primarily conducted in an office setting.
  • The ideal candidate must be capable of fulfilling all physical requirements of the role with or without reasonable accommodation.

Oakland Community Health Network is dedicated to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages the differences of our employees.

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