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Restaurant Supervisor

2 months ago

Bloomington, United States Great Wolf Resorts Full time
Restaurant Supervisor Job Description

At Great Wolf Resorts, we are seeking a highly skilled Restaurant Supervisor to join our team. As a Restaurant Supervisor, you will play a critical role in ensuring exceptional hospitality and overseeing restaurant operations and personnel.

Key Responsibilities:
  • Coordinate the work of restaurant staff to ensure efficient operations and meet all set standards.
  • Provide administrative support for front-of-house operations, including scheduling, payroll, reservations, inventory, receiving, and personnel-related matters.
  • Interact with guests and pack members, provide feedback to staff throughout their shift to ensure quality service, and work with management to investigate and resolve guest concerns.
  • Assist with the overall operation of the restaurant(s), including Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance.
  • Ensure that restaurants are sanitized, cleaned, stocked, and set up correctly for opening and that they remain that way through the shift.
  • Communicate with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s).
  • Identify all Out of Order equipment and pass along to Manager for repair.
  • Support management in staff performance-related matters, including employee reviews, corrective action, investigations, conflict resolution, etc.
  • Assist with the coordination and execution of birthday parties.
  • Protect the establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
Requirements:
  • Some High School education or equivalent.
  • 1+ year previous experience in a food service team lead capacity or leadership role.
  • 1+ year utilizing Point-of-Sale (POS) technology.
  • Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling.
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed.
  • Successful completion of criminal background check and drug screen.
Preferred Qualifications:
  • Prior experience with Micros POS.
  • Serve-Safe and/or TIPS certification.
  • Proven teamwork.
  • Projects professional image that inspires trust and confidence.
  • Enthusiastic and positive energy.
Physical Requirements:
  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist.
  • Able to stand for long periods of time.