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Customer Loyalty Consultant

2 months ago

Las Vegas Nevada, United States Sonic Automotive Full time
Job Overview

The Customer Loyalty Consultant plays a pivotal role in fostering dealership and brand allegiance by ensuring that our valued customers return to lease or acquire new vehicles.

This position demands proactive management of the dealership's customer portfolio and regular engagement with clients through various communication channels on a scheduled basis.

This prominent role is essential to the dealership's overall performance and offers significant opportunities for career advancement within Sonic Automotive.

Key Responsibilities

  • Manage the dealership's portfolio of former lease and loan clients.
  • Deliver an exceptional experience to loyal customers to promote repeat business.
  • Ensure the dealership meets or surpasses OEM specified retention objectives.
  • Demonstrate the ability to juggle multiple tasks and navigate various systems (CRM, OEM Financial platform, retention-specific sites, etc.).
  • Engage with customers via phone, email, and text to relay lease/loan end details.
  • Maintain continuous follow-up with retention clients starting from a minimum of 9 months before contract maturity.
  • Document all customer interactions and share outcomes with the management team.
  • Utilize knowledge of customers' current vehicle ownership (vehicle type, monthly payment, etc.) to offer end-of-term solutions tailored to their needs.
  • Provide various payment options (lease, loan, and cash).
  • Coordinate appointments for pre-inspections and new vehicle test drives.

Compensation:
$15.00 per hour plus bonuses

The Customer Loyalty Consultant position includes a compensation structure comprising base hourly pay along with additional incentives. We are seeking a self-motivated individual with a positive attitude to excel in this role, facilitating appointments, tracking communications, and collaborating with our Sales team to drive customer engagement and sales growth.