Wireless Customer Service Ambassador

2 weeks ago


North Las Vegas, Nevada, United States Supreme Concepts Inc. Full time
Wireless Customer Service Representative

The Wireless Customer Service Representative is a key member of our team at Supreme Concepts Inc., responsible for delivering exceptional customer experiences through direct engagement and communication. This role requires a unique blend of product knowledge, interpersonal skills, and problem-solving abilities to ensure complete satisfaction for our customers.

Responsibilities:
  • Product Expertise: Provide accurate and timely information to customers regarding our wireless products and services.
  • Customer Consultation: Engage with customers to understand their needs and preferences, offering personalized recommendations to address their requirements.
  • Relationship Building: Develop and maintain strong relationships with new and existing customers, fostering a sense of trust and loyalty.
  • Issue Resolution: Address customer inquiries and concerns in a professional and efficient manner, escalating complex issues to the appropriate team members when necessary.
  • Feedback and Improvement: Collect and share customer feedback with upper management to identify areas for improvement and enhance the overall customer experience.
Requirements:
  • Experience: 1-3 years of successful sales, customer service, or client relations experience.
  • Skillset: Solution-oriented mindset, excellent presentation and negotiation skills, and the ability to work effectively in a team environment.
  • Personal Qualities: Independent, self-motivated, and able to work with diverse groups of people.


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