Financial Center Assistant Manager
4 weeks ago
Job Description:
This role is responsible for managing a financial center in collaboration with senior team members, ensuring the smooth and efficient functioning of the teller line, and implementing policies and procedures to improve financial center performance.
Key responsibilities include managing client traffic, engaging and routing clients, and fostering client retention. The successful candidate will also be responsible for managing business results through formalized management routines and coaching, creating a world-class client experience environment, and driving operational excellence by engaging employees on business strategy.
Required Qualifications:
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
- Collaborates effectively to get things done, building and nurturing strong relationships
- Displays passion, commitment, and drive to deliver an experience that improves clients' financial lives
- Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
- Communicates effectively and confidently and is comfortable engaging all clients
- Has the ability to learn and adapt to new information and technology platforms
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment
- Can interpret performance results, find opportunities to drive success, and hold others accountable to results
- Can be flexible to work weekends and/or extended hours as needed
Desired Qualifications:
- Experience in financial services and knowledge of financial services industry, products, and solutions
- Experience in mortgage, retail, and/or hospitality
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded
- Bilingual Spanish desired
Skills:
- Coaching
- Customer Service Management
- Customer and Client Focus
- Performance Management
- Talent Development
- Business Operations Management
- Recruiting
- Result Orientation
- Risk Management
- Sales Performance Management
- Inclusive Leadership
- Leadership Development
- Prioritization
- Problem Solving
- Referral Management
Shift: 1st shift (United States of America)
Hours Per Week: 40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status, or any factor prohibited by law.
The company also prohibits discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our teammates.
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