Order Fulfillment Specialist
2 days ago
We are Check-Mate Industries Inc, a leading manufacturer based in Thomasville, Georgia. We are seeking a highly skilled Sales Support Representative to join our team, providing top-notch customer service and support. In this role, you will be responsible for managing customer inquiries, processing orders, and ensuring accurate record-keeping.
Job OverviewThe ideal candidate will possess excellent communication skills, a strong understanding of manufacturing processes, and the ability to work collaboratively with internal teams. A high school diploma or equivalent from an accredited institution is required. Prior manufacturing experience and customer service background are desirable but not necessary. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply.
Key Responsibilities- Manage customer inquiries and process orders efficiently
- Maintain accurate records, including inventory management and order tracking
- Communicate with customers and internal teams regarding order status and any issues that may arise
- Collaborate with sales and operations to resolve any service-related issues
- Prepare reports for management and customers, including inventory and open order reports
- High School Diploma or equivalent from an accredited institution
- Manufacturing experience and prior customer service experience desirable
- Basic to advanced computer skills, including Microsoft Office Suite and ERP experience
- Ability to work effectively with all areas of the business and perform basic quantitative skills
- Strong customer service advocacy and problem-solving skills
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