Squad Leader, Director Fraud Prevention
4 weeks ago
The Role
Fidelity's Financial Intelligence Unit (FIU) is seeking a motivated leader to build business critical Fraud Prevention capability, leveraging data science, machine learning, software, and data management technologies and tools.
This is an individual contributor role.
The Team
FIU strives to protect Fidelity businesses, clients, customers, and reputation by providing fraud management services, optimally balancing risk and customer experience.
The Fraud Prevention organization within FIU deploys advanced AI/ML products inline in customer journeys to combat fraud for enterprise-wide financial products and services, working closely with business unit partners, vendors, fraud detection, investigation, surveillance, and technology teams.
Responsibilities- Defining and maintaining product backlog, prioritizing items based on fraud prevention, customer experience, and operational efficiency needs, and collaborating with stakeholders to capture requirements.
- Setting strategic direction for AI/ML workstreams around data identification, collection, and qualification activities. Providing clarity on user stories and features to the data science and engineering team.
- Supervising all stages of product creation, including design and development. Ensuring the product roadmap aligns with the overall Prevention and Detection Product Area vision and goals.
- Collaborating with customer experience owners and business technology teams to understand and anticipate their needs and translate them into product requirements.
- Working in an agile environment, refining priorities, and outlining expectations. Being open to change and ready to adjust based on feedback. Coordinating sprints and scheduling releases. Serving as the technical liaison to the supported business groups. Leading CFR business integration activities.
- Producing product performance metrics and using them to identify improvement opportunities. Preparing business presentations to demonstrate results and alignment to expected outcomes. Building daily/weekly/monthly reports.
- Staying informed about new technologies and product features and how they can be used to our advantage.
- Understanding of fraud landscape, business use cases, money movement, payments, and account maintenance customer experiences and brokerage platforms capabilities.
- Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively.
- Excellent communication skills with the ability to engage, influence, and inspire partners and team members to drive collaboration and alignment through positive relationships.
- Experience driving end-to-end delivery of AI/ML, data-driven intelligence solutions.
- Background in launching products or services in partnership with engineering teams in an iterative manner.
- Balanced technical engineering/architecture knowledge and business acuity.
- Bachelor's degree and 5+ years of product development experience.
- Hands-on experience with Python, SQL, Excel, and BI analytics tools.
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home.
Honored with a Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry.
Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to.
We welcome those with experience in jobs such as Home Buyer's Consultant, Controller, and Field Client Relationship Manager and others in the Accounting and Finance to apply.
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