Squad Leader, Director Fraud Prevention
3 days ago
We are seeking a motivated and experienced Fraud Prevention Squad Leader to join our team at Fidelity Investments. As a key member of our Financial Intelligence Unit, you will be responsible for leading the development of Customer Fraud Risk (CFR) prevention products and collaborating with cross-functional teams to drive business outcomes.
Key Responsibilities:- Define and maintain product backlog, prioritizing items based on fraud prevention, customer experience, and operational efficiency needs
- Set strategic direction for AI/ML workstreams around data identification, collection, and qualification activities
- Provide clarity on user stories and features to the data science and engineering team
- Supervise all stages of product creation, including design and development
- Ensure the product roadmap aligns with the overall Prevention and Detection Product Area vision and goals
- Collaborate with customer experience owners and business technology teams to understand and anticipate their needs and translate them into product requirements
- Work in an agile environment to refine priorities and outline expectations
- Be open to change and ready to adjust based on feedback
- Coordinate sprints and scheduling releases
- Serve as the technical liaison to the supported business groups
- Lead CFR business integration activities
- Produce product performance metrics and use them to identify improvement opportunities
- Prepare business presentations to demonstrate results and alignment to expected outcomes
- Build daily/weekly/monthly reports
- Stay informed about new technologies and product features and how they can be used to our advantage
- Understanding of fraud landscape, business use cases, money movement, payments, and account maintenance customer experiences and brokerage platforms capabilities
- Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
- Excellent communication skills with the ability to engage, influence, and inspire partners and team members to drive collaboration and alignment through positive relationships
- Experience driving end-to-end delivery of AI/ML, data-driven intelligence solutions
- Background in launching products or services in partnership with engineering teams in an iterative manner
- Balanced technical engineering/architecture knowledge and business acuity
- Bachelor's degree and 5 years of product development experience
- Hands-on experience with Python, SQL, Excel, and BI analytics tools
We offer a range of opportunities for learning and development, and our hybrid working model blends the best of both onsite and offsite work experiences. If you are a motivated and experienced professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.
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