Insurance Customer Service Specialist

2 weeks ago


Atlanta, Georgia, United States Artech LLC Full time
About Artech LLC
Artech LLC is a dynamic insurance company based in Atlanta, GA. We are currently seeking a skilled Customer Service Representative to join our team.

Job Summary
The Customer Service Representative will be the first point of contact for our customers handling inbound calls regarding underwriting and billing issues, program inquiries, policy changes, and other corporate subjects. This is an entry-level customer service position where the ideal candidate should possess a passion in delivering excellent customer service, a moderate level of technical competence, and some level of phone presence. The ideal candidate will have the ability to establish real connections with agents and policyholders and deliver personalized service that demonstrates the value of working with and/or being insured by the company.

This is an exciting opportunity to get your foot in the door with a growing insurance company. Successful Associates in this position will move up within the Customer Service ranks or move internally to other growing departments.

Responsibilities
  • Respond to incoming calls and provide prompt and accurate information to caller's inquiries in accordance with the company's customer quality standards.
  • Assist with underwriting activities when requested or when additional time is available.
  • Understand regulatory/statutory requirements in accordance to underwriting guidelines and ensure compliance with industry and company policies.
  • Properly utilize the policy management system and understand it's features and functionality.
  • Provide strong team focus and meet established department goals and objectives.
  • Organize work schedule to achieve timely processing of all responsibilities.

Requirements
Required Skills and Qualifications:
  • Prior experience in a phone-based customer service environment.
  • HS Diploma or equivalent.
  • Must be bilingual (English-Spanish).
Preferred Skills:
  • Bachelor's Degree.
  • Phone-based customer service in the insurance industry.

Estimated Salary: $40,000 - $60,000 per year

Why Work at Artech LLC?
We offer a competitive salary, opportunities for growth and advancement, and a dynamic work environment.

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