Neuroscience Shared Services Coordinator

1 week ago


Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

Penn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare professionals. As a Patient Services Coordinator for Neuroscience Shared Services, you will play a vital role in supporting the delivery of high-quality care and contributing to the success of our team.

Key Responsibilities:
  • Ensure compliance with all applicable federal, state, and local regulatory standards.
  • Manage the day-to-day planning, operations, and problem-solving for assigned areas, ensuring daily schedules, staffing needs, and performance metrics are met.
  • Communicate changes effectively and develop and maintain APM templates and master schedules.
  • Run regular financial reports and work towards reconciliation.
  • Resolve work queues and/or issues from front-end reports and proactively prioritize recovery of missing charges.
  • Generate/run reports to monitor and coach real-time performance against pre-established expectations/metrics.
  • Act as the communication link between the group and management, disseminating information and forwarding it back up to management.
  • Effectively work with manager and providers to establish, implement, and maintain practice policies, procedures, and efficient systems that support daily operations.
  • Assist staff in resolving difficult patient situations or complaints.
  • Participate in the interviewing process and oversee the training of new hires.
  • Perform surgery scheduling, as needed/required by the practice.
  • May provide administrative support to physicians or manager(s).
Requirements:
  • H.S. Diploma/GED (Required)
  • And 3+ years Medical office experience (Required)
  • Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.



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