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Air Compressor Specialist

2 months ago

North Little Rock, Arkansas, United States Atlas Copco Full time
About the Role

We are seeking a highly skilled Technical Support Representative to join our team at Atlas Copco. As a key member of our technical support team, you will play a critical role in providing exceptional service to our customers, ensuring their compressed air equipment operates at optimal levels.

Key Responsibilities
  • Provide timely and professional technical support to customers, field service engineers, and dealers regarding air compressors and related equipment.
  • Deliver daily assistance to end-users, ensuring their equipment is running smoothly and efficiently.
  • Continuously improve product quality by analyzing warranty reports and identifying areas for improvement.
  • Offer accurate and up-to-date service information, including technical training to customer centers and dealers on refrigerated air dryers.
  • Effectively diagnose faults on customer equipment, with a focus on refrigeration circuits and controls.
  • Support Atlas Copco's quality air products and troubleshoot and repair compressor and dryer controls.
  • Maintain test instruments to ensure they remain in good condition.
  • Process warranty claims and material returns, preparing and distributing inspection reports as needed.
Requirements
  • At least 3-5 years of experience in a technical environment.
  • PC literate and proficient in various software solutions.
  • Sound knowledge of electrical/electronic controls and general compressor knowledge.
  • Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.
  • Proficient in Microsoft Office, including Word and Excel.
What We Offer

As a Technical Support Representative at Atlas Copco, you will enjoy a competitive salary range of $65,000 - $91,000, based on knowledge, skills, and experience. You will also have access to excellent benefits, including a flexible benefits plan, generous 401(k) retirement plan, health insurance, dental insurance, vision insurance, and competitive paid time off.

About Atlas Copco

At Atlas Copco, we believe in challenging the status quo and driving innovation. We offer a wide range of interesting job roles and opportunities to grow, with a culture that values diversity and inclusion. Join us on our journey to create a better tomorrow.