Customer Support Advocate

5 days ago


Spring Hills, Texas, United States Ideatree Full time
Job Overview
eigital is seeking a highly skilled Customer Support Representative to join our dynamic team. As a key member of our support team, you will be responsible for delivering exceptional customer service and support through our cloud-based technology solutions. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.

About the Role
This is a full-time position with a flexible schedule. We are looking for someone who can work independently and as part of a team to provide top-notch support to our customers. The ideal candidate will have at least 1 year of experience in customer-facing roles, such as customer service or customer success.

Responsibilities
* Obtain all relevant information to handle product and service inquiries* Deal directly with customers either by telephone or electronically* Provide remote support to our customers* Create customer satisfaction in every call/chat that comes into the system* Make outbound sales and scheduling demos for our inside sales agents* Respond promptly to customer inquiries* Handle and resolve customer complaints* Direct requests and unresolved issues to the designated resource* Record details of inquiries, comments, and complaints* Maintain a customer database* Communicate and coordinate with internal departments

Preferred Qualifications
* Previous documented SaaS Experience* Excellent interpersonal verbal and written communication skills* Ability to work independently, a positive attitude and a team player mentality* Proficiency in MS Office applications* Excellent customer-focused service skills* Attention to detail, aptitude for learning and a passion for solving problems* Basic proficiency in all common office technology and general computer savvy-ness* Basic proficiency in Microsoft Suite, Zoom, Basecamp, TimeDoctor and Google Drive* Effective writing and communication skills* Ability to take initiative and manage multiple tasks and projects* Excellent interpersonal and organizational skills* A track record of closing deals* Self-motivated, creative, and flexible with the ability to perform well under pressure* Ability to work in a fast-paced, entrepreneurial environment* Strong communication and presentation skills* Ability to take initiative and manage multiple tasks and projects*

Estimated Salary: $65,000 - $80,000 per year
eigital offers a competitive salary and benefits package, including health insurance, paid time off, and professional development opportunities.

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