Automotive Customer Advocate

5 days ago


North Richland Hills, Texas, United States Saxet Equity Holdings Goldmound Inc Full time

Become a Customer Advocate and Deliver Exceptional Experiences at Saxet Equity Holdings Goldmound Inc.

About the Role

We are seeking an experienced Customer Advocate to join our team and drive business growth through exceptional customer experiences. As a key member of our service department, you will play a vital role in building strong relationships with our customers and delivering outstanding results.

The successful candidate will have excellent communication skills, a positive attitude, and the ability to work collaboratively with our technicians and customers. If you're passionate about delivering exceptional customer service and have a keen interest in the automotive industry, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Welcomed customers and provided a warm and welcoming experience in our service drive
  • Offered expert advice on maintenance and repair options, including upselling additional services when appropriate
  • Prepared accurate service estimates and quotes for customers, ensuring clarity on costs and timelines
  • Collaborated with our service technicians to relay customer concerns and ensured accurate service execution
  • Maintained detailed records of customer interactions, services performed, and parts used, as well as managed service history
  • Communicated empathetically with customers regarding their vehicle needs
  • Provided timely follow-up progress of each repair order and contacted customers with repair changes
  • Analyzed quality control reports and maintained a high Customer Service Index Score
  • Processed monetary transactions accurately and efficiently

Requirements:

  • Full-time availability is required; applicants must be at least 18 years old
  • A valid driver's license and acceptable driving record are necessary
  • Creative problem-solving skills, a positive attitude, and the ability to analyze situations and make informed decisions
  • Honesty, empathy, and exceptional communication skills are essential for success in this role
  • Leadership skills in team-based and independent settings are also desirable

Benefits:

  • Competitive salary: $60,000 - $125,000 per year, depending on experience
  • Comprehensive medical, dental, and vision plans to support your health and wellness
  • Tuition reimbursement program (up to $2,000 back in your pocket within 12 months)
  • Employee referral bonus program - earn while building a stronger team
  • Generous discounts on sales, service, and parts at any Norm Reeves location
  • 401(k) matching program - build wealth and secure your future
  • Paid time off (PTO) and holidays for a perfect work-life balance
  • 6 holidays per year to spend quality time with loved ones
  • Section 125 cafeteria plan & flexible spending account - save on taxes for qualified expenses

About Us:

Saxet Equity Holdings Goldmound Inc. is a dynamic organization that values its employees and strives to create a positive work environment. We offer a range of benefits and opportunities for growth and development, making us an attractive choice for career-minded individuals.

Join Our Team:

We look forward to receiving your application and discussing this exciting opportunity further. Don't miss out on the chance to become a Customer Advocate with Saxet Equity Holdings Goldmound Inc.



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