Customer Experience Representative
1 day ago
We are seeking a highly motivated and results-driven Customer Experience Specialist to join our team at Woodforest National Bank. As a key member of our call center, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.
About the Role:
- Provide timely and accurate customer service support, including processing service requests and account updates, resolving issues, and providing information regarding banking products, policies, online services, and customer accounts.
- Actively identify opportunities to market additional bank products and effectively cross-sell products to meet customer needs.
- Maintain a high level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
Requirements:
- 1 year of customer service experience required; 1 year of experience in a professional call center environment preferred.
- High school diploma or equivalent required.
What We Offer:
- An estimated salary of $45,000 - $65,000 per year, based on location and experience.
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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