Supervisor Region Operations Manager
4 weeks ago
Lumen Technologies is a leading provider of communication and technology solutions. We connect people, data, and applications, enabling businesses to thrive in a rapidly changing world.
The RoleWe are seeking a highly skilled and experienced Regional Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for managing a team of technicians in specific service areas, providing quality residential and business communications services on a profitable basis while adhering to company policies, procedures, and directives.
Main Responsibilities- Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office, as well as design services and splicing activities.
- Serve as the single point of contact between Lumen and Contractors to resolve issues arising during the construction and/or maintenance process.
- Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Lumen products and services while providing a service experience that exceeds the customer's expectations.
- Lead a team of technicians who meet attendance and performance standards.
- Represent Lumen with customers and governmental agencies.
- Collaborate with the union to achieve a win-win working relationship.
- Celebrate successes, appropriately use rewards and recognition.
- Motivate team for continuous improvement and achievement of maximum performance.
We are looking for a candidate with:
- Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
- Strong skills and experience in employee development to include training, coaching, and mentoring in a union environment.
- Computer skills are required including Excel, email, Word, and legacy systems.
- Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Lumen.
- Working knowledge of the splicing and construction process for the telecommunication industry.
- Working knowledge of Contractor relations.
- Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and customer-focused behavior.
- Previous experience in a multi-tasking, result-oriented position in a deadline-focused department.
- Bachelor's degree or equivalent education and experience. 5+ years related experience.
We also prefer candidates with:
- 2+ years of experience managing teams within a telecom technical environment.
- 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
- 2+ years of experience with Excel, email, and legacy systems.
- Duty Management work will be scheduled on a rotation basis and pager duty will be required.
- Requires varying tours and hours including possible mandatory overtime and holidays.
- Must perform work with minimal supervision.
- Must be able to prioritize multiple projects and perform under pressure.
- Must negotiate timeframes for completion and meet critical deadlines.
- Must be willing and able to work with other coworkers to complete job assignments.
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