Medical Front Office Representative

5 days ago


Sacramento, California, United States Pacific ExecSearch Full time
About the Position

The Medical Front Office Representative will provide first point of contact customer service for patient inquiries regarding appointments, medication refills, referrals, and eligibility. This is an onsite opportunity, Monday through Friday, 8am-5pm, with a competitive hourly rate of $18-$20 per hour, depending on experience.

Responsibilities
  • Acts as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels.
  • Takes messages and routes calls as is appropriate.
  • Understands the organization and helps navigate patients through the processes.
  • Determines client and patient eligibility.
  • Facilitates new patient registration, schedules patient appointments, and follows up with reminders for upcoming appointments.
  • Performs additional tasks as assigned.


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