ITSM Process Expert

3 weeks ago


Mountain View, California, United States Glow Networks Full time
Job Overview: We're looking for an experienced ITSM Process Expert to join our team at Glow Networks. As a key contributor, you will play a critical role in designing and implementing scalable, efficient, and maintainable ServiceNow solutions that meet the evolving needs of our organization. The ideal candidate will possess in-depth knowledge of ServiceNow modules, including ITSM and ITOM, and stay current with industry trends, features, and best practices.

You will work closely with stakeholders to identify opportunities for process improvements and automation, leveraging your expertise in ServiceNow to drive innovation and efficiency. Your responsibilities will include developing and maintaining integrations between ServiceNow and other enterprise systems, ensuring seamless data flow and platform operations. Additionally, you will ensure compliance with security standards and regulatory requirements by implementing access controls, encryption, and other necessary security measures.

A successful ITSM Process Expert at Glow Networks will create comprehensive documentation for all customizations, configurations, and workflows, providing training and support to end-users and other developers as required. You will collaborate with IT leadership, business analysts, and stakeholders to translate business needs into technical solutions, driving alignment and effectiveness across the organization. The estimated salary for this position is $115,000 per year, based on experience.

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