IT Service Management Consultant

4 weeks ago


Mountain View, California, United States LinkedIn Full time
Job Description

We are seeking an experienced Staff Business Systems Analyst to support our ServiceNow team in Productivity Engineering. As a key member of our team, you will be responsible for acting as a critical bridge between the engineering team and our business stakeholders, influencing strategy and scale through recommendations based on your expertise in the ITSM module of ServiceNow. You will also be involved in conducting requirement gathering workshops, data analysis, problem-solving, and functional design, as well as collaborating with IT and business teams to document current business processes and identify new business requirements.

The successful candidate will have a strong understanding of IT service management and the ability to lead design and architecture meetings and projects. They will also possess excellent communication skills, both verbal and written, and be able to work collaboratively within a business unit team.

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