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Club Operations Manager

2 months ago

Miami, Florida, United States The Moore Miami Full time


About The Moore

The Moore is a premier establishment located in a vibrant district, featuring a private members club, hotel, and a diverse array of dining, retail, exhibition, event, and office spaces. The venue is situated in a historic building, meticulously redesigned to offer a unique experience.

About WoodHouse

WoodHouse is an innovative hospitality firm that develops and manages experiential concepts across various sectors, including food and beverage, private social clubs, and entertainment venues. The company is known for its commitment to excellence and creativity in hospitality.

Why work with us:

Joining our team means becoming part of a community that leads rather than follows trends. Your contributions will be valued in an environment that promotes personal development and celebrates uniqueness.



Position Overview

The Restaurant Manager at The Moore is tasked with supporting the management team by overseeing all operational aspects of the club, ensuring an exceptional experience for members and guests alike.

Key Responsibilities

Leadership and Management:

  • Provide inspirational leadership to the club staff, fostering a collaborative and positive workplace.
  • Recruit, train, and mentor team members across various departments, including food and beverage, events, and administration.
  • Establish performance expectations, conduct evaluations, and implement necessary improvements.

Member Services:

  • Maintain the highest standards of customer service to exceed member and guest expectations.
  • Develop initiatives to enhance member engagement and overall experience.
  • Address member inquiries and feedback in a timely and professional manner.

Operations and Financial Management:

  • Oversee daily operations, ensuring efficient resource use and budget adherence.
  • Manage the annual budget, monitor financial performance, and implement cost-control measures.

Events and Programming:

  • Collaborate with the events team to manage logistics for various functions, including scheduling and catering.
  • Explore opportunities to enhance the club's reputation and attract new members through innovative programming.

Facility Management:

  • Ensure the club's physical environment is clean, safe, and aesthetically pleasing.
  • Oversee maintenance and repairs, coordinating with vendors as necessary.

Marketing and Membership Growth:

  • Work with the marketing team to develop strategies for member retention and acquisition.
  • Identify growth opportunities and implement strategies to increase membership and revenue.

Compliance and Regulations:

  • Ensure adherence to all relevant laws, regulations, and industry standards, including health and safety.

Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
  • Minimum of 2 years of managerial experience in the hospitality or private club sector.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent organizational and problem-solving capabilities.
  • Proficiency in financial management and budgeting.
  • Knowledge of food and beverage operations, event planning, and facility management.
  • Customer-focused with a commitment to exceptional service.
  • Ability to work flexible hours, including evenings and weekends.
  • In-depth knowledge of fine dining service and luxury hospitality practices.

Physical Requirements:

  • Ability to handle objects and perform tasks requiring physical stamina.
  • Capability to stand for extended periods and navigate various areas within the club.
  • Capacity to lift and move objects weighing at least 40 pounds.

Benefits:

We offer a competitive salary and comprehensive benefits package.