Patient Care Coordinator

2 weeks ago


Lahaina, Hawaii, United States Maui Medical Group Full time

MAUI MEDICAL GROUP, INC

POSITION DESCRIPTION

FRONT DESK CLERK

Overall Purpose of the Position:

The primary role of the Front Desk Clerk is to serve as the initial point of contact for patients and visitors, ensuring a welcoming and efficient environment. This position is essential in facilitating communication between patients and healthcare providers, thereby enhancing the overall patient experience.

Major Job Responsibilities:

  1. Greet patients and visitors in a friendly and professional manner.
  2. Manage incoming calls and direct them to the appropriate personnel.
  3. Schedule appointments and maintain the appointment calendar.
  4. Collect and verify patient information and insurance details.
  5. Assist with administrative tasks as assigned by the Business Office Manager.
  6. Maintain confidentiality of patient records and information.
  7. Perform other miscellaneous duties as required.

Minimum Qualifications:

Education/Experience:

A high school diploma or equivalent is required. Previous experience in a receptionist role is preferred.

Skills/Knowledge:

The ideal candidate will possess strong multitasking abilities, effective telephone communication skills, and a positive attitude. Flexibility to work overtime when necessary is also important.

Equipment Use:

Proficient use of a personal computer, telephone, typewriter, and 10-key machine is required.

Characteristics:

Must demonstrate a commitment to teamwork and collaboration with nursing staff and front desk operations. A strong focus on confidentiality and professionalism in communication is essential. Effective organizational skills are also required.

Environmental Factors:

This position involves prolonged periods of sitting (approximately 75%), along with occasional bending, stooping, and stretching to access files and supplies (10%). Manual dexterity is necessary for operating office equipment, and vision must be correctable to 20/20 with normal hearing range for telephone interactions.



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