Patient Care Coordinator
2 weeks ago
MAUI MEDICAL GROUP, INC
POSITION DESCRIPTION
FRONT DESK CLERK
Overall Purpose of the Position:
The primary role of the Front Desk Clerk is to serve as the initial point of contact for patients and visitors, ensuring a welcoming and efficient environment. This position is essential in facilitating communication between patients and healthcare providers, thereby enhancing the overall patient experience.
Major Job Responsibilities:
- Greet patients and visitors in a friendly and professional manner.
- Manage incoming calls and direct them to the appropriate personnel.
- Schedule appointments and maintain the appointment calendar.
- Collect and verify patient information and insurance details.
- Assist with administrative tasks as assigned by the Business Office Manager.
- Maintain confidentiality of patient records and information.
- Perform other miscellaneous duties as required.
Minimum Qualifications:
Education/Experience:
A high school diploma or equivalent is required. Previous experience in a receptionist role is preferred.
Skills/Knowledge:
The ideal candidate will possess strong multitasking abilities, effective telephone communication skills, and a positive attitude. Flexibility to work overtime when necessary is also important.
Equipment Use:
Proficient use of a personal computer, telephone, typewriter, and 10-key machine is required.
Characteristics:
Must demonstrate a commitment to teamwork and collaboration with nursing staff and front desk operations. A strong focus on confidentiality and professionalism in communication is essential. Effective organizational skills are also required.
Environmental Factors:
This position involves prolonged periods of sitting (approximately 75%), along with occasional bending, stooping, and stretching to access files and supplies (10%). Manual dexterity is necessary for operating office equipment, and vision must be correctable to 20/20 with normal hearing range for telephone interactions.
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