Customer Service Representative

2 days ago


Mountain Home, Idaho, United States Pioneer Federal Credit Union Full time
{"title": "Call Center Representative", "description": "Job Summary

Pioneer Federal Credit Union is seeking a dynamic and enthusiastic individual to fulfill the role of Call Center Representative at our Mountain Home Administrative Office.

Key Responsibilities
  • Assist members and potential members with their telephone, email, mail, fax, or Chat requests; answer questions about products and services and recommend suitable products and services.
  • Resolve problems that are within their authority and escalate problems that are beyond their authority to their Management team, along with recommendations.
  • Process a variety of financial and non-financial transactions for members, including transfers, loan payments, issuing cashiers checks, wire transfers, and account maintenance.
  • Effectively explain the features and benefits of home banking, mobile banking, and myPioneer Personal Assistant.
  • Work diligently to stay current on all Pioneer products, services, and promotions.
Requirements
  • Experience: Six months of similar or related experience.
  • Education: A high school education or GED.
  • Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
  • Other Skills: Excellent communication and written skills, proficient with office equipment, personal computer, and Microsoft Office.
Work Environment

Normal light, heat, air, and space in the work environment.

", "lang_code": "en"}

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