Customer Service Representative
2 days ago
Pioneer Federal Credit Union is seeking a dynamic and enthusiastic individual to fulfill the role of Call Center Representative at our Mountain Home Administrative Office.
Key Responsibilities- Assist members and potential members with their telephone, email, mail, fax, or Chat requests; answer questions about products and services and recommend suitable products and services.
- Resolve problems that are within their authority and escalate problems that are beyond their authority to their Management team, along with recommendations.
- Process a variety of financial and non-financial transactions for members, including transfers, loan payments, issuing cashiers checks, wire transfers, and account maintenance.
- Effectively explain the features and benefits of home banking, mobile banking, and myPioneer Personal Assistant.
- Work diligently to stay current on all Pioneer products, services, and promotions.
- Experience: Six months of similar or related experience.
- Education: A high school education or GED.
- Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
- Other Skills: Excellent communication and written skills, proficient with office equipment, personal computer, and Microsoft Office.
Normal light, heat, air, and space in the work environment.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Mountain Home, Idaho, United States Pioneer Federal Credit Union Full timeJob SummaryPioneer Federal Credit Union is seeking a highly motivated and customer-focused Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their concerns in a timely and professional manner.Key...
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