Customer Service Representative

4 weeks ago


Mountain Home, Idaho, United States Pioneer Federal Credit Union Full time
Job Summary

Pioneer Federal Credit Union is seeking a highly motivated and customer-focused Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their concerns in a timely and professional manner.

Key Responsibilities
  • Respond to member inquiries and resolve issues in a prompt and professional manner
  • Process a variety of financial and non-financial transactions for members, including transfers, loan payments, and account maintenance
  • Work closely with management and other team members to meet member needs and deliver exceptional service
  • Stay up-to-date on all Pioneer products, services, and promotions to provide accurate information to members
  • Follow procedures and policies to ensure member assets and privacy are protected against fraud
Requirements
  • High school education or equivalent
  • 6 months of similar or related experience
  • Excellent communication and written skills
  • Proficient with office equipment, personal computer, and Microsoft Office
What We Offer
  • An excellent compensation package starting at $16.59 per hour
  • An 8% Employer Matching dollar-for-dollar 401(k) program after Year One
  • Health, dental, and vision insurance with Pioneer paying a minimum of 80% of the premiums
  • 12 paid holidays, including the day after Thanksgiving
  • Up to 16 days of Paid Time Off in year one, plus Birthday and Work Anniversary day off
  • Up to $300 in Interest-free Wardrobe Salary Advance available on Day One
  • Up to $2,000 in Interest-free Technology Salary Advance
  • Up to $1,000 Interest-free Wellness Advance to purchase gym membership, Peloton, or any exercise equipment
  • Up to $2,300 in Tuition reimbursement per semester
  • Childcare reimbursement up to $100 per child per month


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