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Patient Services Coordinator

2 months ago

Haverhill, Massachusetts, United States OneOncology Full time

At OneOncology, our commitment is to provide exceptional and empathetic cancer care tailored to the needs of our community.

Why Work With Us? Our organization fosters a collaborative environment where every team member plays a vital role in enhancing the lives of our patients and their families.

Position Overview:

The Patient Services Coordinator is tasked with welcoming and guiding patients and visitors in accordance with privacy regulations and organizational protocols. This role involves delivering information about our services and appointments while facilitating communication across various departments. The coordinator is responsible for updating patient records and assisting with the completion of necessary documentation.

Key Responsibilities:

  • Manage incoming calls, screen inquiries, relay messages, and warmly greet visitors.
  • Ensure precision and efficiency in front desk operations and documentation.
  • Register patients in line with established protocols.
  • Clarify organizational policies to patients while managing communications.
  • Assist patients in accurately filling out required forms and documents.
  • Handle and oversee the flow of information from healthcare providers and institutions.
  • Uphold the privacy and dignity of clients, ensuring confidentiality at all times.
  • Organize and maintain necessary forms and office supplies for front desk functions.
  • Schedule follow-up and treatment appointments as needed.
  • Travel to various locations and provide support to other clinics when required.
  • Contribute to the training of front desk personnel.
  • Additional duties may be assigned to support our mission of delivering high-quality and compassionate cancer care.
Qualifications and Skills:
  • High school diploma is mandatory.
  • At least one year of experience in a customer service role, ideally in a healthcare environment, along with familiarity with office equipment.
  • Strong customer service orientation.
  • Exemplary telephone communication skills.
  • Ability to engage effectively and supportively with individuals from diverse backgrounds.
  • Understanding of patient billing processes.