Customer Service Store Experience Leader

6 days ago


Freehold, New Jersey, United States Michaels Stores Full time

At Michaels Stores, we are committed to delivering exceptional customer experiences in our stores. As a Customer Service Store Experience Leader, you will play a critical role in ensuring that our customers have an engaging and memorable experience. This position requires a customer-centric individual who can lead and manage front-end operations, maintain store recovery standards, and deliver high-quality customer service. In this role, you will be responsible for leading the omnichannel processes, managing shrink and safety programs, and participating in the performance management process. You will also be expected to serve as Manager on Duty, interact with customers in a positive and respectful manner, and project a positive image. Additionally, you will be responsible for managing inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities, and assisting with the onboarding of new Team Members. If you have retail management experience and are passionate about delivering exceptional customer experiences, we encourage you to apply for this role. The estimated salary for this position is $22.70 per hour. As a valued member of our team, you will have the opportunity to hone your craft with opportunities for personal and professional growth. Michaels is an Equal Opportunity Employer and is committed to providing reasonable accommodations to qualified individuals with disabilities. We strive to create an inclusive environment where everyone has a seat at our craft table. If you need assistance with the application or interview process, please contact our Customer Care team. We look forward to hearing from you


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