Visual Merchandiser

1 month ago

Freehold, New Jersey, United States H&M Group Full time
About the Role

As a Visual Merchandiser at H&M Group, you will play a crucial role in creating an engaging and inspiring customer experience in our stores. You will be responsible for implementing the visual identity of the brand, ensuring that our stores are visually appealing and aligned with our brand values.

Key Responsibilities
  • Set the garment presentation on the sales floor and windows according to the Commercial Handbook.
  • Work with the Department Manager to determine additional commercial opportunities in the store within the H&M brand guidelines.
  • Execute floor moves based on joint decisions with the Department Manager.
  • Ensure you are up to date with current fashion trends and share, inspire, and educate the store team on seasonal trend information, upcoming campaigns, and brand standards.
  • Provide direct customer service, ensuring you meet customer expectations on direct service according to H&M standards.
  • Support the store to achieve an excellent customer experience.
  • Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
  • Create a clear red thread from windows to A-area with wearable buying suggestions.
  • Ensure high-quality garment presentation every day together with the store team.
  • Maintain clear customer flow through fixture placement and navigation in line with H&M standards.
  • Launch and maintain all sales campaigns and activities on time and according to H&M standards.
Requirements
  • Inclusive, positive, creative, and willing to learn on the job.
  • Passionate for customer service and helping people find their style.
  • A multi-tasker who enjoys working in a fast-paced environment with an eye for detail.
  • 1-2+ years of transferrable experience welcome.
  • You have the ability to lift in excess of 20 pounds.
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
  • Ability to climb a ladder and use a step stool.
  • Must be able to work with hand and power-operated tools (Iron, Steamer, etc.) and lift in order to execute display setups.
  • Must be able to work a flexible work schedule, including nights and weekends.
  • May be required to travel to support other stores.

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