Product Manager, RDU
7 hours ago
We are seeking a highly skilled and experienced professional to join our team as a Product Manager at Trego Dugan Aviation of Grand Island Inc. in Raleigh-Durham. As a key member of our operations team, you will be responsible for directing and coordinating all aspects of our airline partner's operation, ensuring seamless execution and exceptional customer service.
Key Responsibilities- Manage all aspects of the airline partner's operation, including compliance with regulatory requirements and safety protocols.
- Represent Trego Dugan Aviation at travel partner meetings, conference calls, and events, ensuring effective communication and collaboration.
- Coordinate with local airport officials, the FAA, TSA, police, and fire departments to establish and maintain airport and local community relations.
- Provide feedback, research, and response to customer complaints and compliments, ensuring a high level of customer satisfaction.
- Ensure compliance with all Federal directives and security requirements, conducting regular audits to ensure quality assurance.
- Establish employee recognition programs for station achievements, promoting a positive and productive work environment.
- Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
- Three years of supervisory experience in the aviation industry, with at least one year of experience managing an airline-based environment with over 15 flights per week.
- High School Diploma or Equivalent, College preferred.
- Thorough working knowledge of the types of aircraft used at the station, current FAA/TSA security directives, and general procedures for passenger processing and baggage transfers.
- Valid Driver's License, Complaint Resolution Official (CRO) certificate, and Ground Security Coordinator certificate with certification for aircraft over 61 seats.
Works both indoors and outdoors with exposure to extreme weather conditions, dust, and pollen. Subject to a variety of mechanical, electrical, chemical, toxic waste, and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel, etc.
What We OfferTrego Dugan Aviation of Grand Island Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.
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